{"id":145,"date":"2014-05-12T14:34:05","date_gmt":"2014-05-12T22:34:05","guid":{"rendered":"http:\/\/verdecanyonrr.com\/?page_id=145"},"modified":"2024-04-11T15:28:27","modified_gmt":"2024-04-11T22:28:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/verdecanyonrr.com\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p><span style=\"color: #b64e2a;\"><strong>How much are individual tickets?<\/strong><\/span><\/p>\n<p><strong><span style=\"color: #993300;\">2024 Rates<\/span><\/strong><\/p>\n<ul>\n<li>Exclusive Cab Ride-Along for one person (18 yrs and older): $350.00\n<ul>\n<li><a href=\"https:\/\/verdecanyonrr.com\/events\/locomotive-ride-along\/\" rel=\"attachment wp-att-2878\"><span style=\"color: #0000ff;\">Ride A Long Requirements<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li>Private Caboose (six adults [13 yrs and older] or less in one party): $900.00 or $950.00 dependent on season<\/li>\n<li>Non-event, Year-round, Passenger Tickets (all ages): $109.00 or $119.00 p.p. dependent on season<\/li>\n<\/ul>\n<p><span style=\"color: #b64e2a;\"><strong>How much are individual tickets for special events?<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/verdecanyonrr.com\/further-down-the-tracks-at-verde-canyon-railroad\/events\/chocolate-lovers\/\"><span style=\"color: #800000;\"><span style=\"color: #ff00ff;\">Chocolate Lovers Special<\/span><\/span><\/a><\/span> (offered February 10 &amp; 11) Scenic train ride with scrumptuous chocolates and cocktails $139.00 p.p.<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/verdecanyonrr.com\/events\/uncorked-at-verde-canyon-railroad-wine-festival\/\"><span style=\"color: #cc99ff;\"><span style=\"color: #333399;\"><span style=\"color: #000080;\">Uncorked Wine Festival<\/span><\/span><\/span>\u00a0<\/a><\/span>on the patio at the train depot, and train ride: [must be 21 yrs and older] $155.00 p.p.<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/verdecanyonrr.com\/events\/grape-train\/\"><span style=\"color: #800080;\">Grape Train Escape<\/span><\/a> <\/span>(wine-tasting): [must be 21 yrs and older] $149.00 p.p.<\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/verdecanyonrr.com\/events\/ales-on-rails\/\"><span style=\"color: #993300;\">Ales on Rails Beer Tasting<\/span><\/a><\/span> (offered September 17-October 31)[must be 21 yrs and older] $155.00 p.p.<\/li>\n<li><a href=\"https:\/\/verdecanyonrr.com\/events\/christmas-train\/\"><span style=\"color: #339966;\">Magical Christmas Journey<\/span><\/a><strong>\u2122\u00a0<\/strong>Click-thru to see rates<\/li>\n<\/ul>\n<p>All rates are subject to federal, state and county taxes, and applicable fees \u2013 currently a fuel surcharge of $5.00 per ticket. Fright Nights and Magical Christmas Journey do not reflect the fuel surcharge.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>The Verde Canyon Railroad Depot, Immediate grounds and Train are no smoking facilities. There are <\/strong><\/span><span style=\"color: #ff0000;\"><strong>smoking receptacles, generally strategically placed on depot grounds. We appreciate your respect to the well-being and preservation of our Canyon, our region and our state. <\/strong><\/span><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>A portion of all train ticket revenue is donated to Liberty Wildlife Raptor Rescue program.<\/strong><\/span><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Is the train offered year round, what days do you run and when does the train leave the depot?<\/strong><\/span><\/p>\n<p>Yes. Please see our schedule <strong><a href=\"https:\/\/verdecanyonrr.com\/train-schedule\/\">here<\/a><\/strong>. Most trains depart promptly at 1 p.m., except: Tuesday&#8217;s during summer months and select Saturday morning train rides that may depart at 10:30 or 11:00 a.m. as well as Saturday night train rides at 5:30 p.m.. \u00a0Passengers must check-in one hour prior to the departure time or risk missing the train.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Description of Seating<\/strong><\/span><\/p>\n<p>Each exclusively-decorated, passenger car accommodates 28 to 40 passengers on plush upholstered furniture.\u00a0 Full bar service at one&#8217;s seat is featured and appetizers are complimentary.\u00a0 A Champagne (or sparkling cider) toast is offered upon boarding.<\/p>\n<p><span style=\"color: #ab400a;\"><strong>Late Arrivals and Missed Trains\u00a0<\/strong><\/span><\/p>\n<p>The scheduled departure time for Verde Canyon Railroad is 1:00 p.m.\u00a0 We are aware that traffic, accidents and other incidents can impact arrival time for some passengers, and we ask your understanding with knowing that the train cannot wait for one party. Example &#8211; If you have not arrived at the train depot by 12:45 p.m., for the 1:00 p.m. departure, we will attempt to contact you.\u00a0This is why we request your cell phone number when making a reservation.<\/p>\n<p>If we cannot connect with you, your seats are subject to resale to waiting list passengers. We will extend the value paid for your \u201ctrain ticket\u201d to be used within one year, giving you ample time to reschedule your ride.<\/p>\n<p>If we connect with you and you cannot arrive on time we will extend the value paid for your \u201ctrain ticket\u201d to be used within one year, giving you ample time to reschedule your ride.\u00a0 Any pre-ordered food purchases, which will be waiting for you at the train depot, will not be refunded or rescheduled.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Are reservations required?<\/strong><\/span><\/p>\n<p>Yes. Reservations are highly recommended as many trains sell out in advance.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Cancellation Policy<\/strong><\/span><\/p>\n<p>Your credit card will be charged for the full amount within 24 hours of receiving your initial booking.<\/p>\n<p>Our cancellation policy, for all non-group, reservations is:<\/p>\n<ul>\n<li>A full refund is given if original booking is cancelled for any reason 48 hours prior to your ride.<\/li>\n<li>If cancelled within 48 hours before departure, you may re-book to another date, within one year of your original travel date, without penalty.<\/li>\n<li>Cancellations outside this policy, rebooked reservations and no-shows (failure to pick up tickets) are not refunded.<\/li>\n<\/ul>\n<p><span style=\"color: #b64e2a;\"><strong>Are there discounts available?<\/strong><\/span><\/p>\n<p>Members of AAA, AARP, Corporate partner companies and the Military (retired and active) are eligible for a 10% discount when booking directly with Verde Canyon Railroad.<br \/>\nOnline codes:<br \/>\nAAA\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (AAA)<br \/>\nAARP\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (AARP)<br \/>\nMilitary\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (MILT)<br \/>\nEmployee Network\u00a0\u00a0\u00a0 (CORP)<\/p>\n<p>Please note: there are no discounts offered in conjunction with The Magical Christmas Journey<strong>\u2122<\/strong>.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Promotional Pass Redemption<\/strong><\/span><\/p>\n<p>Promotional passes, once provided to the charitable organization, are good for one year from the event date provided.\u00a0 These passes cannot be redeemed in March, April or October and cannot be applied toward the Magical Christmas Journey\u2122. Promotional passes must be exchanged for boarding tickets on day of ride.\u00a0 If passes are not presented, the full cost of the reservation must be paid in full.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>SEATING QUESTIONS<\/strong><\/span><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Can different families, with individually online-booked reservations, be seated together?<\/strong><\/span><\/p>\n<p>Yes. These reservations can be booked separately online and a \u201cspecial request\u201d can be added during checkout to note the confirmation number you would like your reservation to be seated with.\u00a0 \u00a0A request made the day of travel will be considered but cannot be guaranteed. If you would like to call 800-293-7245, in advance of travel date, to arrange multi-party seating we will do our best to accommodate you.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Reservations with odd number of tickets or any amount less than four<\/strong><\/span><\/p>\n<p>Our seating is generally configured in even numbers of 2 or 4, with facing couches accommodating 4 people and 2 chairs and a table accommodating a pair. In order to oblige the high volume of reservation requests, there will be times when <em>non-associated<\/em> parties of 2 or any odd-numbered party, will be seated across from another party. To ensure that an odd number of people in your party have exclusive seating together, you may consider purchasing an extra seat.<\/p>\n<p>A child, under the age of 1 yr. is considered a lap child.\u00a0 There is NO seat assigned to this child.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Backpacks\/Bags\/Firearms<\/strong><\/span><\/p>\n<ol>\n<li>All passengers will be limited to ONE (1) bag\/purse or backpack. This bag\/purse or backpack cannot exceed 22 x 14 x 9 (standard backpack size) and cannot have wheels of any kind.<\/li>\n<li>A passenger may be asked to open their bag so that boarding attendant can clearly see inside the bag. The passenger may be asked to move items to allow for a clear view of contents.<\/li>\n<li>Passengers cannot bring firearms or any other form of weapon onboard.\u00a0 If found in bag, customer will be requested to return entire bag to vehicle before boarding.<\/li>\n<li>Passengers are not allowed to bring alcohol onboard. \u00a0If found in bag, customer will be requested to return entire bag to vehicle before boarding.<\/li>\n<li>Passengers cannot bring &#8220;outside&#8221; food onboard. If found in bag, customer will be requested to return entire bag to vehicle before boarding.\n<ol>\n<li>Anything purchased in Verde Canyon Railroad caf\u00e9 is allowed.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><span style=\"color: #b64e2a;\"><strong>Ice Chests, Strollers and Car Seats<\/strong><\/span><\/p>\n<p>With the limited space available in train cars, and for the safety of all passengers, ice chests, hard-case coolers, picnic baskets, child car seats and strollers may not be brought on board the train.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Can the train accommodate groups?<\/strong><\/span><\/p>\n<p>Yes. Reservations for group events can be made by calling 877-674-3835. For any group size of 20 passengers or more, there will be an automatic $2.00 gratuity, per passenger, added to the final reservation total.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Where does the train go?<\/strong><\/span><\/p>\n<p>The tracks follow the Verde River north and west of Clarkdale, Arizona. The route is approximately 20 miles to the ghost town of Perkinsville. The train follows the same route from Perkinsville back to Clarkdale.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>If it looks like rain or snow does the train still run?<\/strong><\/span><\/p>\n<p>Yes.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>How long is the ride?<\/strong><\/span><\/p>\n<p>Approximately 3.5 &#8211; 4 hours, round-trip.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>What time should we arrive for our train trip?<\/strong><\/span><\/p>\n<p>We suggest you arrive at the train depot 1.5 hours prior to your scheduled departure time. There are expansive storyboards along the tracks that offer pre-ride information on the history, wildlife and terrain of the Canyon. Our train museum holds artifacts reflective of our 100+ years of history. The train accommodates nearly 400 passengers, all of whom are parking, using restrooms and picking up their tickets.\u00a0 The train boards approximately 30 minutes prior to departure so we ask that you allow sufficient time.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Is there food for purchase?<\/strong><\/span><\/p>\n<p>Yes.\u00a0 The Copper Spike Cafe&#8217; is located at the depot, and the <strong><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/verdecanyonrr.com\/copper-spike-cafe\/\">menu<\/a><\/span><\/strong> will tempt your taste buds with a wide variety of all-inclusive meals.\u00a0 Individually-packaged, southwestern-inspired appetizers are included.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>What are the appetizers?<\/strong><\/span><\/p>\n<p>Freshly-prepared appetizer trays include fruits, cheeses, proteins and dessert, all individually packaged and distributed upon boarding. Bottled water is available throughout the journey. These appetizers, while tasty and abundant, are not meant to be a meal.<\/p>\n<p><strong>**Please note that gluten-free, vegetarian and vegan options are available for purchase at the Copper Spike Cafe` but the appetizers onboard the train contain meat, cheese and gluten.<\/strong><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Can I take my own food and beverage on board?<\/strong><\/span><\/p>\n<p>No outside food or beverage is permitted. If you have dietary restrictions, please inquire about alternate considerations.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Can I smoke onboard the train?<\/strong><\/span><\/p>\n<p><strong>NO &#8211; PURSUANT TO A.R.S. \u00a7 36-601.01 and DUE TO STATE FIRE RESTRICTIONS we are not allowing smoking of any kind onboard the train. This includes, but is not limited to cigarettes, cigars, vape equipment or electric cigarettes.<\/strong><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Do we get off the train?<\/strong><\/span><\/p>\n<p>Passengers remain on the train for the entire journey.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Is Verde Canyon Railroad wheelchair accessible?<\/strong><\/span><\/p>\n<ul>\n<li>We have manual wheelchair accessibility.\u00a0 Motorized chairs and\/or scooters are prohibited due to width and weight limits for the platform lifts.<\/li>\n<li>The maximum weight for the lift platform is 400 lbs.<\/li>\n<li>Guests may utilize personal, manual wheelchairs as long as the width is no wider than 24.5 inches.<\/li>\n<li>We can provide, at no charge, the use of a manual wheelchair. These wheelchairs have a weight limit of 250 lbs.<\/li>\n<li>Due to the historic nature of the Caboose it cannot accommodate wheelchairs<em>.<\/em><\/li>\n<\/ul>\n<p>Whether using your own wheelchair, or requesting the use of ours, please mention there is a wheelchair needed in the reservation when calling so the party will be seated in one of our accessible cars.\u00a0 You will be asked to arrive 1.5 hours prior to your scheduled train ride as requested pre-boarding is done 45 minutes prior to departure. There are ADA restrooms in accessible cars.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Are there restrooms on the train?<\/strong><\/span><\/p>\n<p>Yes.\u00a0 Each car is equipped with a restroom. Not all\u00a0 restrooms on the train can accommodate a wheelchair. Please contact the reservations department at 800-293-7245 in advance of your reservation to discuss options.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Is the train heated and\/or air-conditioned?<\/strong><\/span><\/p>\n<p>Yes. All cars are climate-controlled.<\/p>\n<p><strong><span style=\"color: #b64e2a;\">No pets are allowed on the train<\/span><\/strong><\/p>\n<p>Pets are prohibited on all excursions.<\/p>\n<p>\u201cService Animals \u2013 as defined by the Federal Americans with Disabilities Act (ADA) Title II and Title III, are allowed on excursions.\u00a0 <strong>Emotional support, comfort and companionship animals do NOT have rights under the ADA and will not be permitted on the train.<\/strong><\/p>\n<p>Requirements:<\/p>\n<ul>\n<li>Service animal owner will be asked to complete <a href=\"https:\/\/verdecanyonrr.com\/service-animals\/\">form<\/a>, kept onfile, acknowledging acceptance of service animal policies.<\/li>\n<li>The service animal must be harnessed or on a leash, house broken, and under control of the owner at all times.<\/li>\n<li>The service animal must remain on the floor and is NOT allowed on any furniture at any time. The service animal cannot be held by the owner.<\/li>\n<li>If the service animal disrupts the journey for anyone else we will have to consider alternative seating options for the service animal and owner.<\/li>\n<\/ul>\n<p>Please refer to <a href=\"https:\/\/www.ada.gov\/regs2010\/service_animal_qa.html#gen\">https:\/\/www.ada.gov\/regs2010\/service_animal_qa.html#gen<\/a> and <a href=\"http:\/\/www.azleg.gov\/ars\/11\/01024.htm\">http:\/\/www.azleg.gov\/ars\/11\/01024.htm<\/a> for more information.<\/p>\n<p><strong> <span style=\"color: #b64e2a;\">Pet Sitting Services<\/span><\/strong><\/p>\n<p>For your convenience here is a dog sitting facility available near Verde Canyon Railroad.\u00a0<strong>CURRENT SHOT RECORDS ARE REQUIRED.<\/strong><\/p>\n<p>Hillside Canine<br \/>\n874 N. Industrial Drive<br \/>\nCottonwood, AZ 86322<br \/>\n(928) 567-6320 OR (623) 377-0820<br \/>\nHours: 7AM\u20136PM<\/p>\n<p>Applewood Kennels<br \/>\n24 E Cottonwood St<br \/>\nCottonwood, AZ 86326<br \/>\n(928) 639-1847<br \/>\nHours: 8AM\u201312PM, 4\u20135:30PM<\/p>\n<p><span style=\"color: #993300;\"><strong>Are firearms allowed?<\/strong><\/span><\/p>\n<p>No.\u00a0 Firearms are not allowed inside the depot, on the railroad grounds or on the train.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Can we take more than\u00a0six adults in the caboose?<\/strong><\/span><\/p>\n<p>The $900\/$950 fare for a regularly-scheduled train ride is for six passengers or less.\u00a0 Up to two additional people can be accommodated at an additional $125 per passenger.\u00a0 For the $500\/$600 Magical Christmas Journey caboose the cost for up to two additional passengers is $100 per person.\u00a0 The comfort level declines as there is only chair seating for six adults. It is encouraged that all caboose passengers be over 13 yrs. old.<\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Policy on photography or filming at Verde Canyon Railroad Property<br \/>\n<\/strong><\/span><\/p>\n<p>The use of drone photography\/video filming is strictly prohibited aboard Verde Canyon Railroad.<\/p>\n<p>There is no access allowed to the train tracks.\u00a0 Train tracks are for trains. Please stay off!<\/p>\n<p>Photography for commercial use, or financial gain, requires prior authorization. Contact Teresa Propeck at 602-316-9887 or teresa.propeck@verdecanyonrr.net PRIOR to arriving at train depot.\u00a0 This includes engagements for commercial gain or profit such as movie films, commercial television productions, photography for commercial advertisements and wedding or group staging.<\/p>\n<p style=\"padding-left: 40px;\"><strong><span style=\"color: #993300;\"><em>Train Passenger Photography Consent and Disclaimer\u00a0<\/em><\/span><\/strong><\/p>\n<p style=\"padding-left: 40px;\"><em>If a Train Passenger (PAX) creates, uploads, posts or sends any photography or video footage depicting or relating to Verde Canyon Railroad (VCRR), PAX grants VCRR and its affiliates the irrevocable, unrestricted, worldwide, perpetual, royalty-free, sublicensable and transferable right and license to use, display, reproduce, modify, transmit, publish and distribute for any purpose in any media, collateral or promotional effort. PAX also agrees to not exploit any photographs or video footage of VCRR for any commercial purpose without VCRR\u2019s prior written consent.<\/em><\/p>\n<p><span style=\"color: #b64e2a;\"><strong>Terms and Conditions of Passage<\/strong><\/span><\/p>\n<p>In recognition of the relative risks and benefits of this train ride, all passengers\u00a0agree that the liability of the Railroad, its officers, directors, members, managers, employees, parents, subsidiaries, assigns, and agents, in connection with train\u00a0ride, resulting from any negligent acts, errors, or omissions of the Railroad,\u00a0its officers, directors, members, managers, employees, parents, subsidiaries,\u00a0assigns ,and agents, or any economic or non-economic loss experienced in\u00a0relation to the train ride, is limited to the total fees actually paid by the passenger\u00a0to the Railroad for the train ride.<\/p>\n<p><span class=\"verde\">Because of special, incidental or consequential situations that may be out of our control,\u00a0<\/span><span class=\"verde\">Verde Canyon Railroad reserves the right to adjust our operation between the date of your booking and the day of departure. These changes could include (but not be limited to): locomotive power for the day, passenger car assignments, and departure and\/or arrival times. Thanking you in advance for your consideration.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How much are individual tickets? 2024 Rates Exclusive Cab Ride-Along for one person (18 yrs and older): $350.00 Ride A Long Requirements Private Caboose (six adults [13 yrs and older]&#8230;<br \/><a class=\"readmore-link\" href=\"https:\/\/verdecanyonrr.com\/faqs\/\">Read More<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":28,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Verde Canyon Railroad<\/title>\n<meta name=\"description\" content=\"How much does it cost? Are their discounts available? Where does it go? How long will the trip take? 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