• Verde Canyon Lego Feature

Latest Rider Experiences

Knowledgable, Friendly Staff and Great Views

My husband and I won a trip on your train. We love trains but thought we couldn’t afford it, so we were delighted. Adding to the pleasure of our trip was our barista. Doreen was knowledgeable, personable and has a winning personality. She added to our enjoyment of the trip immeasurably. Even though I don’t consume much alcohol due to medical reasons, there were several items she made I just loved, most of them non-alcoholic. However she did make a couple of “high octane” drinks that I’d have had a lot more of if I didn’t stop myself. She’s the greatest! I don’t know if your company gives awards but if you do, please give some token to Doreen. She helped make our trip the joy it was.

The attending woman who rode on the open-air car of our train, I think her name is Carol, was incredibly knowledgeable. My husband did most of the ‘outside stuff’ because I can’t handle a lot of heat and sunlight due to medications, and he was so thoroughly impressed with her knowledge. She sure helped him by pointing out some good photo opportunities. She deserves an award as well, for showing him – and me – the best photogenic scenery. We enjoyed our our ride and your staff is what made it best.

Please reward them.

—Kathleen and John Egbert, Maryland City, MD

Private Caboose

Private Caboose

“Hello Everyone:

We had the time of our lives this weekend! Our train ride was scheduled for September 12, 2009 and we had reserved the private caboose. Our party of six was amazed with your service from the time we arrived at the depot to the moment that we stepped off of the train! Every detail of our trip was just amazing! The food was delicious! Fermin, our valet, was filled with information and highlights along the way. Dennis, the Engineer was a delight! We can’t thank you enough for giving us all wonderful memories that will last us a lifetime!

Take Care!”

Regarding Outstanding Service

Outstanding Service

“On Thursday, October 3rd, I was part of the Russell party that enjoyed the Caboose. My husband and I had ridden in coach a few years ago and gathered a few friends and relatives to experience the caboose and what a delightful experience it was! The accommodations were super and the food wonderful and of course the views outstanding but by far the star of the show was Fermin! He offered the best service and was so charming and entertaining it was the highlight of our vacation in the Sedona area. Please know what a treasure he is and let him know how much we enjoyed every moment.”


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